Support
S8CIAL is the social app for hybrid athletes — find training partners, share your training, and plan smarter races. If something isn't working or you need help with your account, we're here.
Email: hello@s8cial.xyz
Frequently Asked Questions
How do I delete my account?
Open the app and go to You → Account Settings → Delete Account. Confirm the prompt. This permanently removes your profile, posts, messages, duels, matches, and all associated data from our systems. You can also email us to request deletion.
How do I report another user, a post, or a message?
Tap the three-dot menu on any profile, post, or chat thread and choose Report. Select a reason (spam, harassment, inappropriate content, impersonation, or other) and we'll review within 24 hours. You can also block another user from the same menu — they'll be unable to contact or see you.
How do I request a copy of my data?
Email us at the address above with the subject line "Data Export Request" from the email address associated with your S8CIAL account. We'll send you a copy within 7 business days.
How do I reset my password?
On the sign-in screen tap Forgot Password and enter the email you signed up with. You'll get a reset link. If you signed up with Google or Apple, use that provider's password reset flow.
Why won't the app let me post, like, or chat?
Those actions require a signed-in account. If you're in preview/guest mode, tap Create Profile on any action to sign up. If you're signed in and still blocked, check your network connection — a banner at the top of the feed will tell you if you're offline.
What permissions does the app request, and why?
- Camera & Photo Library: only when you tap the create button or change your avatar.
- Location: only if you opt in, used to sort nearby athletes and events by distance.
- Notifications: match alerts, messages, likes, and duel challenges. Toggle anywhere in Settings.
Can I use S8CIAL without a hybrid race background?
Yes. S8CIAL is built for hybrid athletes but the community is open to anyone training toward functional fitness goals — runners, CrossFit athletes, and general gym-goers are all welcome.
Something else?
Email us. We read every message and respond personally.